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Support Engineer

Hybrid
  • Ovenbouwershoek 9, Apeldoorn, Gelderland, Netherlands
€2,625 - €3,638 per monthProduct Innovation

Job description

As a Support Engineer, you are the first point of contact for customers and partners with functional and technical questions. Thanks to your professional skills and knowledge of the Thinkwise Platform, you can understand and answer questions efficiently and effectively. You independently resolve first- and second-line incidents and know when to involve colleagues for more complex issues. You work intensively with colleagues from Product Innovation and strive to handle all incoming queries to the satisfaction of the customer or partner.

Your responsibilities 

  • Answer and resolve functional and technical queries.
  • Independently resolve first- and second-line incidents.
  • Transfer more complex incidents to appropriate colleagues.
  • Proactively inform customers and partners of updates and notifications.
  • Accurately recording information in ticket and support systems.

Job requirements

  • Minimum 1 year experience in an (IT) helpdesk environment with demonstrable affinity for IT. 
  • Communicative skills in both Dutch and English. 
  • Customer-oriented, patient and able to maintain trust when resolving incidents. 
  • Flexible in behaviour and able to quickly switch between different tasks and customers. 
  • You have a proactive attitude and know how to work independently.

What we offer

  • Salary indication: €2625,- / €3638,- per month based on a full-time workweek.
  • A challenging role for at least 32 hours per week in a hybrid work environment, allowing you to choose between working at our modern headquarters in Apeldoorn or from home.
  • A healthy lunch buffet at the office with a wide range of options.
  • Excellent secondary benefits, including pension provisions.
  • Lifelong learning with personal coaching and training through our own Thinkwise Academy.
  • Opportunities to grow with our national and international ambitions.
  • An inspiring work environment within a young and talented team.
  • Participation in various events, sports activities, and team events.
  • Impact where it matters: contributing to reducing our customers' ecological footprint, measurably and noticeably.
Hybrid
  • Ovenbouwershoek 9, Apeldoorn, Gelderland, Netherlands
€2,625 - €3,638 per month
Product Innovation

or

Hybrid
  • Ovenbouwershoek 9, Apeldoorn, Gelderland, Netherlands
€2,625 - €3,638 per month
Product Innovation

Our application process

After your application, we always try to respond within 3 working day.

Introduction

If you are invited for an interview, we will first check whether there is a match between your profile and our expectations.

Interview with Recruiter & Hiring Manager

We are very curious about your ambitions and work experience. We would also like to tell you more about the opportunities within Thinkwise and see how we can best support you to advance your career.

(Online) assessment

For the second interview, we will ask if you can take an online assessment depending on your position. We will discuss the results during the second interview.

Interview with department colleagues

During this interview with your future colleagues, you will get a good idea of your work and workplace, and we will immediately get to know each other better.

Offer

Is there a match? Then we will make you a suitable offer and may we hopefully welcome you as a new colleague soon! An employment conditions proposal will follow during or after this interview.

About Thinkwise

Thinkwise is an international player with a unique technical vantage point.  We bring the best people, software, and knowledge together to provide exceptional service to our clients. We utilize our development platform, specialized in the complete replacement of legacy enterprise software. We model processes and applications instead of programming them.  There are currently businesses in 32 countries that utilise our entreprise software, such as Mojo, Sligro, VDL and WEC-Lines.  There are approximately 130 professionals employed by Thinkwise, and with your knowledge and expertise we hope to grow even further. Our goal is to offer our software to more clients and partners that support their business in a simple, transparent, and sustainable manner.

Our mission is to create the best software through empowered teams, centralized around our product. We do this to help great organizations reach ambitious goals and fulfill their purpose with equally great teams. We're pretty proud to be working on this, we hope you'd be too. 

So if you're passionate about doing your best work, collaboratively working on projects that matter, and having fun along the way, we would love to meet you.