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Support Manager

Hybrid
  • Ovenbouwershoek 9, Apeldoorn, Gelderland, Netherlands
€4,650 - €6,329 per monthProduct Innovation

As a Support Manager, you lead the support team and make a significant operational contribution within the team. You divide your time between management and operational tasks.

Job description

As a Support Manager, you lead the support team and make a significant operational contribution within the team. You divide your time between management and operational tasks. This means that you are not only in contact with the team but also with our customers.

Your responsibilities

  • You support and guide team members in their professional development.
  • You monitor and improve the team's performance.
  • You define and achieve team and departmental goals.
  • You contribute operationally to the team by analyzing, reproducing, and resolving incidents.
  • You contribute to customer satisfaction by ensuring high levels of satisfaction with the support services.

Job requirements

We are looking for a support manager or an experienced support engineer who wants to take a step into a leadership role and further develop the team to improve processes and tools, as well as to professionalize the ticketing system built with Thinkwise Software.

In addition:

  • Minimum of a higher professional education (HBO) working and thinking level.
  • At least 5 years of experience in a software or application support environment.
  • Knowledge of SQL for SQL Server.
  • Proficiency in both Dutch and English, both spoken and written.
  • Strong leadership and communication skills.
  • Strong problem-solving abilities and the capability to work under pressure.

What we offer

  • Salary indication: €4650,- / €6329,- per month based on a full-time workweek.
  • A challenging role for at least 32 hours per week in a hybrid work environment, allowing you to choose between working at our modern headquarters in Apeldoorn or from home.
  • A healthy lunch buffet at the office with a wide range of options.
  • Excellent secondary benefits, including pension provisions.
  • Lifelong learning with personal coaching and training through our own Thinkwise Academy.
  • Opportunities to grow with our national and international ambitions.
  • An inspiring work environment within a young and talented team.
  • Participation in various events, sports activities, and team events.
  • Impact where it matters: contributing to reducing our customers' ecological footprint, measurably and noticeably.
Hybrid
  • Ovenbouwershoek 9, Apeldoorn, Gelderland, Netherlands
€4,650 - €6,329 per month
Product Innovation

or

Hybrid
  • Ovenbouwershoek 9, Apeldoorn, Gelderland, Netherlands
€4,650 - €6,329 per month
Product Innovation

Our application process

After your application, we always try to respond within 3 working day.

Introduction

If you are invited for an interview, we will first check whether there is a match between your profile and our expectations.

Interview with Recruiter & Hiring Manager

We are very curious about your ambitions and work experience. We would also like to tell you more about the opportunities within Thinkwise and see how we can best support you to advance your career.

(Online) assessment

For the second interview, we will ask if you can take an online assessment depending on your position. We will discuss the results during the second interview.

Interview with department colleagues

During this interview with your future colleagues, you will get a good idea of your work and workplace, and we will immediately get to know each other better.

Offer

Is there a match? Then we will make you a suitable offer and may we hopefully welcome you as a new colleague soon! An employment conditions proposal will follow during or after this interview.

About Thinkwise

Thinkwise is an international player with a unique technical vantage point.  We bring the best people, software, and knowledge together to provide exceptional service to our clients. We utilize our development platform, specialized in the complete replacement of legacy enterprise software. We model processes and applications instead of programming them.  There are currently businesses in 32 countries that utilise our entreprise software, such as Mojo, Sligro, VDL and WEC-Lines.  There are approximately 130 professionals employed by Thinkwise, and with your knowledge and expertise we hope to grow even further. Our goal is to offer our software to more clients and partners that support their business in a simple, transparent, and sustainable manner.

Our mission is to create the best software through empowered teams, centralized around our product. We do this to help great organizations reach ambitious goals and fulfill their purpose with equally great teams. We're pretty proud to be working on this, we hope you'd be too. 

So if you're passionate about doing your best work, collaboratively working on projects that matter, and having fun along the way, we would love to meet you.

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